Help & Information
Frequently Asked Questions
Find answers about our products, delivery, returns and product care.
Need more help?
Contact our support team and we will help with your order or product question.
support@dreamsleeps.comHow long does delivery take?+
Estimated delivery times depend on your location and the selected product. Full shipping estimates will be shown during checkout.
Can I return my order?+
Unused products may be returned within the stated return period. Products must be returned in their original condition and packaging.
How do I choose the right pillow size?+
Standard and Queen sizes suit most sleepers. King pillows are wider and are best suited to larger beds or customers who prefer more surface area.
Which weighted blanket should I choose?+
A common guideline is to choose a blanket weighing approximately 8–12% of your body weight. Personal comfort should remain the main consideration.
Are the silk products made from real silk?+
Our silk collection is designed around premium Mulberry silk products. Exact material specifications will be shown on each product page.
How should I care for silk products?+
Use cold water, a gentle silk-safe detergent and a delicate washing method. Avoid bleach, high heat and aggressive drying.
How should I clean the cooling pillow?+
The removable outer cover can be washed according to the care label. The memory foam core should not normally be placed inside a washing machine.
Do you ship internationally?+
International availability depends on the destination and supplier coverage. Eligible countries and shipping fees will be displayed at checkout.