Return Period
Eligible products may be returned within 30 days of delivery. Return requests submitted after this period may not be accepted.
Help & Information
Returns & Refunds
Information about return eligibility, product condition and refund processing.
Return Condition
Products must be unused, unwashed and returned in their original condition with all packaging, labels and included accessories.
Non-Returnable Products
For hygiene reasons, opened or used pillows, pillowcases, sleep masks and bedding products may not be eligible for return unless they are defective.
Starting a Return
Contact our support team before sending any product back. Include your order number, the product you want to return and the reason for the request.
Return Shipping
Customers may be responsible for return shipping costs unless the product arrived damaged, defective or incorrect.
Refund Processing
Approved refunds are issued to the original payment method after the returned product has been received and inspected.
Damaged or Incorrect Orders
Contact us as soon as possible if your order arrives damaged, defective or incorrect. Include photographs and your order number.
Order Cancellations
Cancellation requests are not guaranteed once an order has entered processing or has already been shipped.